Customer Service Representative

Company: Filtration Group
Location: Tulsa
Posted on: April 3, 2025

Job Description:

Overview

Facet is a global leader in aviation & refined fuel filtration with more than 75 years of providing innovative filtration and separation products to solve our customers' most challenging problems. Globally our team members are passionate about delivering on our mission by ensuring our products are manufactured to the highest quality standards. As a result, every 2 seconds an aircraft takes off protected by Facet Filtration technology. Facet continues to lead the aviation industry with advanced filtration solutions from refinery to point of use across the spectrum of refined fuels. Facet's global headquarters is in Tulsa, Oklahoma with manufacturing & distribution operations in Stilwell, Oklahoma & La Coruna, Spain and sales offices throughout North & South America, Europe & Asia.

Facet is on a mission to make the world safer, healthier and more productive.

Facet is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end-markets, with a focus on life sciences, indoor air quality and industrial technologies.

Facet is looking for an Customer Service Representative based in Tulsa, OK

Embraces Filtration Group's values and culture. Passionate about making the world safer, healthier, and more productive and about preserving an entrepreneurial culture and operating model.

EOE/AA DISABILITY/VETERANSWe are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Facet Filtration Group is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent require by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 918-696-3161.

Responsibilities

The Customer Service Representative (CSR) for Facet Filtration Group will be based in Tulsa, OK and report to the Customer Service Director. This role is integral to ensuring seamless order management and delivering exceptional customer experiences. The CSR will engage with customers to resolve inquiries, manage orders, proactively address concerns, and ensure effective management of customer occurrences to drive satisfaction and retention.

The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to manage complex customer interactions. They will also be proactive in identifying and resolving issues, maintaining accuracy, and supporting continuous improvement initiatives.

Responsibilities

* Provide excellent customer service by promptly addressing inquiries and resolving customer issues via phone, email, and other communication channels.
* Process inbound sales calls and customer purchase orders received through email, phone, or fax.
* Inform customers of unit prices, shipping dates, anticipated delays, and any other required information via sales acknowledgments.
* Accurately enter and approve sales orders, ensuring completeness and compliance with company policies.
* Recommend appropriate packaging, labeling, and shipping options for orders.
* Partner with customers to understand their project needs, identify solutions, and deliver a seamless experience.
* Collaborate with the sales team to support customer retention and growth efforts, ensuring alignment on strategies and actions.
* Maintain and update CRM systems (e.g., Salesforce.com) with accurate and current customer data.
* Provide post-purchase support, including troubleshooting and proactive follow-up, to ensure customer satisfaction.
* Monitor customer performance, evaluate opportunities for growth, and prepare reports, including forecasts, activity metrics, and competitive insights.
* Investigate root causes of customer issues, collaborating with internal teams to implement effective solutions.
* Communicate resolution timelines and outcomes to customers, maintaining transparency and trust.
* Assist with marketing initiatives, including campaigns, seminars, and other lead-generating activities.
* Stay informed of product knowledge and company offerings to provide effective customer guidance and support.
* Support and adhere to sales policies and procedures to ensure effective service delivery.
* Be consistently available to customers, ensuring responsibilities are covered during absences.

Qualifications

Knowledge, Skills, and Abilities

* Exceptional verbal and written communication skills for engaging with internal and external customers.
* Strong interpersonal skills, with the ability to foster positive relationships and collaborate across teams.
* Exceptional attention to detail and organizational skills for accurate data entry and management.
* Effective problem-solving and analytical skills, with a focus on delivering practical solutions to customer needs.
* Ability to work independently and adapt to changing customer demands and business situations.
* Excellent organizational skills and attention to detail.
* Strong time management capabilities, with the ability to prioritize tasks and meet deadlines with minimal supervision.
* Proficiency in Microsoft Office applications, including Outlook, Excel, PowerPoint, and Word.
* Proficient in CRM systems (e.g., Salesforce.com) and Microsoft Office applications, including Outlook, Excel, and Word.
* Professional presence and adaptability to changing business needs and customer demands, with the ability to manage confidential information and maintain a positive demeanor.

Qualifications

* 2-5 years of customer service or commercial experience preferred.
* Experience in process filtration or related industries strongly preferred.
* Professional Presence required.
* College degree preferred.

Keywords: Filtration Group, Tulsa , Customer Service Representative, Sales , Tulsa, Oklahoma