Help Desk Technician II

Company: System One
Location: Jenks
Posted on: March 16, 2025

Job Description:

System One has an exciting IT Support opportunity with a partner in the Tulsa, OK area. This position is a contract to hire opportunity requiring in-person, on-site work during normal business hours. The company is offering a full benefits package including health, retirement, and a robust paid time off plan.

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. This position is not open to corp-to-corp, subcontractor or independent consulting arrangements.


Requirements

Associate degree, Bachelor's degree preferred
Two years of industry experience or equivalent military experience
Minimum of CompTia A+ Certification OR ability to obtain A+ or Net+ certification within six months of hire
Proficient in Active Directory, Office 365, Windows Desktop OS (up to the most recent version), Windows Server OS (up to the most recent version), Network connectivity, Wireless Connectivity, and Network Security
Experience with and usage of various applications, including PowerShell, SSL Certificate, Security, both virtual and physical server environments, back-up solutions and data restoration, and phone system implementation and management
Experience with anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
Email management
CCNA or similar experience a plus
Valid Oklahoma driver's license and clear driving record



The Job

Front-line Customer Service Representative
Provide end-user technical support on all hardware and software applications; troubleshoot networks, systems, and applications to identify and resolve issues
Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations
Manage, administer, and maintain corporate IT systems including, but not limited to: Virtual Servers
Microsoft Domain and Active Directory Environments
Routers
Switches
Wireless Access points
Firewalls
VPN connectivity and SASE solution
VoIP phone systems


Management of anti-virus solutions, vulnerability management tools, monitoring, and alerting solutions
Able to quickly learn and support line of business applications
Work with existing hardware/software vendors for issue resolution
Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated in real-time
Maintain backup systems to ensure all data is protected
Achieve and exceed established activity standards (service calls, response times, etc.)



Qualities Required

Excellent critical thinking skills, ability to quickly identify issues and implement resolutions
Possess exceptional organizational skills and time, calendar management skills
Ability to multi-task and prioritize effectively
Work under moderate pressure created by deadlines and work volume
Personify friendliness and exhibit ability to get along with others
Demonstrate a desire to learn new skills, and a desire/urgency to accomplish tasks
Possess the interpersonal skills necessary to communicate effectively with all levels of vendors, associates, and clients.
Communicate clearly in verbal and written English



Physical Requirements

Able to stand, bend over, squat or sit for prolonged periods of time
Able to use hands to handle and feel for objects and controls
Able to carry computer equipment and other accessories up and down stairs


Wage: Commensurate with experience

Keywords: System One, Tulsa , Help Desk Technician II, Professions , Jenks, Oklahoma