Member Escalations Team Lead
Company: VirtualVocations
Location: Tulsa
Posted on: February 15, 2025
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Job Description:
A company is looking for a Member Escalations Team Lead to
manage a team of support staff and drive operational goals.
Key Responsibilities
Hire, manage, and develop a team while overseeing performance
management and HR tasks
Monitor team outcomes and operational KPIs, conducting analysis and
action plans for improvements
Lead team communications and foster an inclusive culture aligned
with company values
Required Qualifications
2+ years experience in a customer service or escalations
environment
1+ years healthcare and/or insurance experience
2+ years of direct people management experience
1+ years of experience using data and metrics to drive
improvements
1+ years managing projects
Keywords: VirtualVocations, Tulsa , Member Escalations Team Lead, Other , Tulsa, Oklahoma
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