Advanced Wireless Customer Service Representative
Company: DISH
Location: Tulsa
Posted on: October 25, 2024
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Job Description:
Company Summary
EchoStar has been reimagining the future of connectivity for more
than 40 years. Our business reach spans satellite television
service, live-streaming and on-demand programming, smart home
installation services, mobile plans and products, and now we are
building America's First Smart Network---.Today, our brands include
EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, OnTech and
GenMobile.
Department Summary
As a part of the Customer Experience Operations (CXO), you will be
the voice of the company to our customers with a focus on resolving
customer issues, preventing future problems, and promoting our
services, while listening, connecting and caring for the customer
through voice and chat interactions. Your mission is to be one of
the best customer support advocates in the industry.
Job Duties and Responsibilities
The Advanced Wireless Customer Service Rep plays a crucial role
when it comes to assisting customers. Transactions can consist of
uncommon billing inquiries, technical support and even activation
of a customer's device. The Advanced Wireless Customer Service Rep
has the ability and is equipped to support various complex
problems, limiting customer transfers and improving customer
satisfaction. -Primary job duties include:Receiving inbound
advanced technical and customer service calls from internal and
external customers providing real-time support -Accurately respond
to questions and assist customers with product features,
activation, setup, troubleshooting and hardware operations via
chat, phone and email.Completing transactions per the customer's
requestAccurately respond to questions regarding billing and
payments, including accepting payments from customers.Support
inbound customer emails related to technical service
questionsApplying customer service skills to navigate challenging
situationsParticipating in occasional calibration sessions and
roundtable discussions with colleaguesDemonstrating a high level of
integrity and trustworthiness when working with sensitive and
confidential informationAssist customers with technical questions
regarding activations, troubleshooting, and hardware operation.
Skills, Experience and Requirements
A High School diploma, GED, or equivalent call center experience2
years of experience in one of the following: related customer
service/technical support experience and/or training preferred but
not requiredIntermediate level of proficiency in Microsoft Office
and/or G-suite applicationsPosition is on-site and employee must
reside within drivable distanceStrong interpersonal skills,
including the ability to firmly but respectfully communicate
difficult messagesMust be flexible to accommodate changing business
requirementsWillingness to work flexible schedules - pay
differential of $2/hour applies to weekends, as well as, evenings
after 6 PM.Learns quickly when facing new situations, makes the
most out of available resourcesIs a self-starter with an innate
curiosity to explore and identify new process solutionsAble to
collaborate in a team environment and across other teamsExcellent
presentation/facilitation, organizational, analytical,
interpersonal, written/oral communication, and customer service
skills. -What is in it for you? -Starting hourly pay at
$22.39/hrExtensive benefits package330 free channels including
premiums$5 monthly Sling Blue and Orange service$10 per line (up to
5) for Boost Mobile -Medical, Dental, Vision InsurancePaid vacation
and sick time401(k) Investments with Company-matched fundsTuition
reimbursement -Opportunity is our greatest benefit. Grow with us
and be amongst the first to help us disrupt the wireless industry.
Our representatives are built to work hard and rise and this role
is a stepping stone into many other potential opportunities
available within the company. We offer defined career ladders and
extensive opportunities for upward mobility. We encourage personal
and professional growth by supporting you with all the tools to
advance your career.
Salary Ranges
Compensation: $22.39/Hour
Benefits
We offer versatile health perks, including flexible spending
accounts, HSA, a 401(k) Plan with company match, ESPP, career
opportunities, and a flexible time away plan; all benefits can be
viewed here: . -The base pay range shown is a guideline. Individual
total compensation will vary based on factors such as
qualifications, skill level, and competencies; compensation is
based on the role's location and is subject to change based on work
location. - -Candidates need to successfully complete a
pre-employment screen, which may include a drug test and DMV check.
Our company is committed to fostering an inclusive and equitable
workplace where every individual has the opportunity to succeed. We
are dedicated to providing individuals with criminal or arrest
records a fair chance of employment in accordance with local,
state, and federal laws. -The posting will be active for a minimum
of 3 days. The active posting will continue to extend by 3 days
until the position is filled. -
Keywords: DISH, Tulsa , Advanced Wireless Customer Service Representative, Other , Tulsa, Oklahoma
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