Senior Quality Manager
Company: VirtualVocations
Location: Tulsa
Posted on: February 18, 2025
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Job Description:
A company is looking for a Senior Quality Manager responsible
for ensuring operational excellence and quality standards.
Key Responsibilities
Monitor program metrics and implement service and process
improvement programs
Conduct quality audits and propose new systems for continuous
improvement
Manage a team of Quality Managers and oversee performance
assessments and training
Required Qualifications
At least three years of experience in quality management in a BPO
environment
Industry recognized quality certifications (Six Sigma, Lean, COPC,
PMP, etc.) are desirable
Experience in managing transition, deployment, or improvement
projects preferred
Advanced skills in Excel/Google Sheets for data management and
analysis
Experience in a content moderation environment is preferred
Keywords: VirtualVocations, Tulsa , Senior Quality Manager, Executive , Tulsa, Oklahoma
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